Terms and conditions

1. PRODUCT SPECIFICATIONS

1.1 We have a policy of continuous product development and reserve the right to amend the specifications of any goods or products without prior notice in relation to future sales. This includes adjustments to sizes or ornamental detailing on individual items purchased. Please email or call ahead to check exact sizes or potential ornamental changes as on occasions minor adjustments may have been made by our supplier.

1.2 Products supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the products supplied will be of equivalent value, functionality and appearance.

1.3 Furniture made from quality natural wood and accordingly appearances may vary. Some woods will mellow with age and exposure to sunlight. When you are purchasing our furniture you are buying handmade furniture where varying degrees of distressing is generally applied. This is very much intended and makes each piece totally individual as desired by the craftsmen.

1.4 Leather products are made from quality natural leather and accordingly they may not be uniform in colour or texture. Only the finest hides are selected but they will show natural marks and scars on the hide.

1.5 The majority of our products are sold fully assembled, however on occasions certain pieces will need minimal assembly, this has been deemed fit to protect the item in carriage.

1.6 We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee the complete accuracy of the pictures or photographs that are shown. Many conditions such as monitor settings and batching can affect the colouring of items in a picture.

1.7  Our solid hardwood furniture will require treating immediately upon receipt and approximately every 3 months with natural wax polish. Please treat your furniture immediately on delivery as your item may have been in shipping for some time and modern home heating will accelerate the drying process. Failure to treat items as instructed may result in drying and cracking.

2. MEASUREMENTS

2.1 We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier. Please email ahead if a small change in size may deem the item unusable.

2.2 All dimensions specified by us and our suppliers are approximate. We reserve the right to 5cm differences in dimensions.

2.3 It is a customer's responsibility to make sure that ordered items will fit into the space.

2.4  It is a customer's responsibility to make sure that doors, corridor etc. are big enough to carry ordered items into the dedicated room.

3. PRICES

3.1 The prices on the website can be changed at any time without prior notice.

4. PAYMENT

4.1 You must pay by credit, debit card or bank transfer.

4.2 Payment must be taken in full at the time of the order.

4.3 We are entitled to refuse any order placed by you.

4.4 We reserve the right to cancel and refund any order at any time.

5. DELIVERY

5.1 We provide kerbside deliveries only. It is customers responsibility to move the item/items into the property.

5.2 We are not responsible for any agreements between customer and driver.

5.3 We are only able to deliver online orders to you if you have a permanent address on the UK mainland. Please contact us for a quotation on worldwide orders. We will be more than happy to obtain a quotation for you.

5.4 We will endeavour to fulfil your order by the date set out in the e-mail by which we confirmed your order. This e-mail did not contain exact date when we should deliver. All purchases must make allowances for 15 working days from date of dispatch for our carriers to fulfil the final delivery to your home.

5.5 For all orders - any changes made to the content of your order will have an impact on your delivery date.

5.6 For deliveries using our delivery service: If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date arranged, you must inform the carriers at least three working days in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, return charges will apply.
The return charge mentioned will be applicable immediately after the items have left our warehouse, if the order is canceled after we have dispatched the item but before delivery to the final destination, the return charge levied by our carriers will still be applicable.

5.7 We will not be liable for any loss or damage suffered by you. 

5.8 We will not be liable for any weather depends delays or delay due to unforeseen circumstances outside of our reasonable control or any reasonable rescheduling of delivery.

5.9 If items are received damaged please call us immediately on 07919006892 and we will rectify the problems as soon as possible. Please do not ask our carriers to arrange exchanges without calling us as information is not always relayed back to us correctly. If an individual driver from our carriers tells you that they will report and take care of this please ignore this and be sure to call us directly.
Please report any damages on delivery, before the driver leave your place.

Please note we will require proof of the damage, usually a picture in order to facilitate allowance, exchange or refund of the item. Please send images and all relevant information to sale@nnfurniture.co.uk

5.10 Please remember that you pay lower delivery charges, we do subsidies your delivery fees on these items, if you wish to return these items we reserve the right to refund less than the original purchase price. This is because we subsidies your original delivery fees which are absorbed in our profit margin, unfortunately we cannot do this for returned items therefore returns charges will apply.

5.11 In the event that you may choose to have your goods delivered by your own 3rd party carrier – we will not accept any responsibility or liability for any damage to your goods. The forwarding delivery is at the risk and the customer when using your own 3rd party carrier.

5.12 Safe Access for Delivery: The customer is responsible for providing a safe means of access from the public highway to the place of delivery. If the carrier's delivery staff consider access to be unsafe, they will not deliver the goods until safe access is provided. The items will generally be delivered via a 3.5 tonn vehicle, so please be sure your property is accessible for this size of vehicle.
If we are unable to deliver the goods due to there being no safe means of access, we reserve the right to cancel your order and refund the payments subject to our refund policy. Additional charges will apply and will be deducted upon refunding you.

5.13 We will not be liable for any damage or claims of compensation i.e. (loss of earnings) resulting from unforeseen circumstances regarding delivery times.

5.14 Please inspect the item before signing any delivery receipt. 

We reserve the right to cancel an order if we are not able to deliver a product to a selected area.

Our delivery charges vary depending on the area:

  • England:

- Cumbria, County Durham, Tyne and Wear, Northumberland – standard charge + £30

- Devon – standard charge + £40

- Cornwall – standard charge + £60

  • Wales – standard charge + £80
  • South Scotland – standard charge + £100


6. RETURNS, REFUNDS AND YOUR RIGHT TO CANCEL

6.1 Our Refund and Returns Policy Details

You have the right to cancel your order within 7 working days from delivery. You must notify us by email within 7 working days from delivery with your intention to return the item. After notification we will issue you a returns number to quote on the paperwork when returning the goods.
If you wish to return the goods within the 7 days, please take reasonable care of the items. All items must be have the original packaging or refunds may be rejected and additional charges will be levied.

All our sofas, footstools and armchairs, tables, chairs or any other item which was made specially to customer specifications are specialist items. These products are therefore exempt from our 7 day returns policy. This does not affect your statutory rights.

If for any reason you wish to return an item please do so within the 7 day returns period, please return goods in the same condition as received. We request that if you or the carriers open the box to examine the product please do so without damaging the box and packaging or damaging the product in any way. Please re-package as received in order for us to re-sell the item as brand new. If the carriers unwrap an item please ensure the packaging remains with the customer. Please do not allow carriers or any other party to destroy any packaging as we request the item to be returned with original packaging.

Once the item has been received back at our warehouse in the same condition as received we will process all refunds on the same method of payment within 7-14 working days. You will receive an email notification from us stating this information.

Please take into consideration before purchasing our furniture that once items are dispatched from our warehouses, return charges will apply if the customer cancels. Therefore it is essential if canceling an order to let us know immediately to avoid unwanted items being dispatched.

All our furniture are made to order. They are made tocustomer specyfication and cannot be resold. We reserve to charge restocking charge it is 75% RRP

Refunds:

Full refund of the cost of the goods is wholly conditional upon the above conditions being met and only after a full inspection of the goods by our Returns department to check for completeness and correct product return.

For goods received back complete as NEW and unused; you will be refunded the full invoice amount less cost of return.

If you are unable, for whatever reason, to facilitate collection of your goods on the confirmed date arranged, you must inform the carriers at least three working days in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, Returns Charges will apply.

6.2 After this 7 day period has expired we will be unable to accept returns of any items purchased unless faulty.

6.3 Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.

6.4 We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.

6.5 Where an alternative carrier service is used and paid for by the customer – the delivery charge will not form part of your refund should your item be damaged in transit, be classed as an manufacturing fault or be rejected under the 7 day Money Back Guarantee.

6.6 If the customer decides to cancel their order after we have dispatched it for delivery, but have been unable to deliver it due to any cause or circumstance beyond our reasonable control (including but not limited to, adverse weather conditions, floods or acts of god), the customer will be liable for any return delivery charge. See 6.1 for return charges information

7. GUARANTEES AND CLAIMS UNDER GUARANTEE

7.1 The provisions of this clause 8 and clause 9 below, apply in addition to your statutory consumer rights in relation to faulty or misdescribed products. These rights are not affected by the guarantee.

7.2 We guarantee all products against faulty workmanship and/or faulty materials for a period of 12 months from the actual date of delivery, in all cases we reserve the right to inspect the product and verify the fault.

7.3 These guarantees do not cover fair wear and tear and natural characteristics of wooden products including movement in wooden products; neglect; abuse or misuse of your goods in failing to follow correct care procedures* including the oiling and waxing of furniture; loss or damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, theft or explosion; accidental damage or loss or damage caused by a third party and unauthorised repairs by any person including a non-authorised service technician.

7.4 On rare occasions due to extreme climate changes in shipping you may find slight swelling on doors or drawers thus making them stiff to open, it is important not to return or refuse the item if this is case. Usually this problem will rectify itself in a matter of days once the timbers adjust to their new environment, alternatively you may find simply swapping drawers will remedy this. On rare occasions the movement may not settle and you may need to sand or shave a small amount from a drawer or door, please shave from the bottom of the drawer front or the side of a door as this will not be noticeable with regards to the look of the furniture. A simple touch of furniture wax will then protect the adjustment made. Please could we ask you to bear in mind that you are purchasing these natural products with slight timber movements a rare possibility. Therefore stiff drawers or doors will not be deemed as defective or faulty and any necessary simple adjustments needed would be need to be undertaken by the customer. If you wish not to undertake any adjustments needed we will of course offer a refund under the terms of our 7 day money back offer.

7.5 We will arrange to repair or replace a defective or incorrect item free of charge. Should a replacement no longer be available or circumstances determined by the seller make a replacement impractical, it may be replaced with a part that most closely matches it. Alternatively at the discretion of the seller an allowance may be made for customers to arrange a local repair. We reserve the right for the technician to repair the item being inspected. In all cases this is to help resolve a merchandise issues to leave a customer with goods that are fit for purpose.

7.6 We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered products over and above the value of the goods themselves. This does not affect your statutory rights.

8. SITE CONTENT AND DISCLAIMERS

8.1 Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.

8.2 To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.



Eagle Home Solutions trading as No Name Furniture